Advisor Flipbooks

Common Questions How do I open a CAA for a client? If this is the first CAA for your firm, download and complete a TotalCash® Manager Access Authorization Agreement for your firm from either SEI's Business Builder site or seiCAAinfo.com. The Agreement describes the relationship between The Bancorp Bank, SEI and advisors and gives you access to TotalCash® Manager (TCM), a Web site where you can view client banking and borrowing activity. Step 1 Choose the correct paper application. Applications may be found at seiCAAinfo.com or on SEI's Business Builder Web site. Step 2 Collect appropriate signatures, including the advisor's signature. Step 3 Submit the CAA application and other required documentation (a list of which appears in the Documentation Matrix on the application) to SEI at the address listed on the first page of the application form. Only signed applications with complete documentation will be processed. Suppose the client uses the goals-based investment approach? When setting up a CAA within our goals-based program, identify the sub-account on the CAA application as the "linked SPTC account."* What if the client uses the Managed Account Program approach? When setting up a CAA with one of our managed account programs, identify the main account number on the CAA client application as the "linked SPTC account." Is my client's Cash Access Account insured by the FDIC? Yes. SEI's Cash Access Account is a demand deposit account held by The Bancorp Bank and insured by the FDIC. For coverage information, visit www.fdic.gov. NOTE: Investment accounts are not insured. After submitting the signed application and required documentation, what should my client expect to receive, and when? The entire process takes approximately 7-10 business days, starting from when the client's application is received by the bank through when they receive their checks, debit card and PIN, as applicable to the type of account opened. Please ask clients to check their account balances before they write checks or use their debit/ATM cards on their new accounts. The specific deliverables are set forth below. The items are sent separately for security purposes. Please note that account paperwork must be submitted in good order; missing information can impact the delivery of these items. Online Banking Password—sent to client by email to address provided on account application (if no email address provided, sent by U.S. mail); password is for online access to the account Welcome Kit—sent by mail to client's mailing address after initial account setup; includes user ID for online access to the account Debit Card—ordered and mailed upon account completion, as applicable Personal Identification Number—ordered and mailed upon account completion, as applicable; PIN for debit card may arrive before the card itself Checks—ordered and mailed upon account completion, as applicable Where do I find information on account funding, monthly sweeps and overdraft coverage? This information is located within the CAA application, available online at seicashaccess.com and through your Advisor. *SEI Private Trust Company (SPTC) is a federally chartered limited purpose savings association and wholly owned subsidiary of SEI Investments Company. For Financial Intermediary Use Only. Not for Public Distribution.

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